Tracy serves as a liaison between Felix and our customers, primarily for Career Transition. Her ability to build lasting relationships and efficiencies enables her to achieve customer growth and success. Skilled at effective communication across all management levels and with her positive attitude, Tracy is able to focus on the bigger picture and stay motivated to get the job done.
As a Client Services Manager, she brings 8 years of HR and Talent Acquisition experience to the team. With a background in hospitality, Tracy also has a strong skill set in customer service and conflict management.
Prior to joining Felix, Tracy worked for businesses in the Automobile, Healthcare and Retail industry as an HR Business Partner with a focus on full employee life-cycle needs. She holds a Bachelor of Arts, Honours degree and is also a certified Professional in Human Resources (PHR by HRCI). She completed the CHRP certification in 2021 and is an active member of the HRPA Toronto Chapter. In her role at Felix, Tracy provides customers with both short-term and long-term Career Transition program support, including managing the planning and coordination of programs with Consultants. As a member of the Client Services team, Tracy also supports certain HR and Executive Search projects.
When not building engaged workforces, Tracy is excited about exploring mom life, enjoys discovering different cultures through travel, indulging in some good old DIY and studying wine.