Industry: Financial Services / Banking
Company Size:
• Employees: Over 90,000 globally
• Revenue: Exceeds CAD $30 billion annually
About the Company:
The organization is one of the leading multinational banks headquartered in Canada.

Before partnering with Felix, the organization was undergoing a large-scale restructuring initiative impacting
multiple business units across Canada. With a planned notification of over 2,000 employees in a condensed
timeframe, the client faced challenges in coordinating consistent, high-touch outplacement support across diverse
locations. There was a clear need for a partner who could quickly mobilize experienced career coaches atscale while
maintaining a personalized, high-quality support experience for impacted employees.
Felix was brought in as a strategic outplacement partner to manage and deliver career transition support
nationally. Our team collaborated closely with the organization’s HR and employee relations teams to align on
rollout plans and implement the project across four key phases:

1. Discovery & Manager Training – Gathering critical information through meetings with HR managers and
   delivering training sessions to equip leaders with the tools and language to manage exit conversations with
   empathy and professionalism.
2. Logistics Planning – Coordinating complex logistics for the day of notifications, including deployment of
   over 120 certified coaches for onsite and virtual support across regions.
3. Employee Support & Communication – Facilitating bilingual (English and French) informational sessionsfor all impacted employees to help them understand their career transition resources and next steps.
4. Change Management for Remaining Staff – Delivering sessions to support retained employees in adapting
   to organizational change and maintaining engagement post-restructure.

This phased approach ensured a smooth and compassionate experience for all stakeholders during a challenging
period.

1. 2200+ employees supported across Canada with personalized career transition services,
   delivered both in-person and virtually.
2. 120+ certified coaches deployed, ensuring regionally relevant, bilingual (English & French)
   support.
3. 98% of participants reported feeling more confidentin navigating their job search following their
   first coaching session.
4. 95% satisfaction rate captured through post-program feedback, highlighting the value of
   personalized coaching, webinars, and job search tools.
5. Over 80% program engagement rate, including resume builder usage, webinar attendance, and
   coaching sessions completed, significantly above the industry benchmark.
6. 100+ manager participants trained in effective and empathetic exit conversations, enhancing
   internal capability for future change processes.

Felix’s expert involvement transformed what could have been a high-risk, high-stress downsizing initiative into a
structured, human-centered experience that prioritized dignity, clarity, and actionable support.

By taking a four-phased approach – beginning with HR alignment and manager training, followed by meticulous
logistical planning, multilingual support for impacted employees, and proactive change management for those
who remained, Felix helped the organization navigate complexity with confidence.

Felix acted as a strategic partner, not just a service provider. We embedded ourselves early in the process,
collaborating closely with HR leaders to co-design a transition plan rooted in empathy, clarity, and structure.

Felix didn’t just deliver a service – we brought structure, empathy, and expertise to a moment of change, leading
to smoother execution, greater employee trust, and stronger long-term resilience for the organization