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Susan Richardson
T: 416-434-0849

Susan Richardson |
Vice President, Client Services

Susan has extensive senior executive experience with over 27 years experience in information technology, insurance, finance, telecommunications and software industries. Her diverse areas of focus include; leadership, sales, operations, professional services, business development and customer service.

Susan’s career is built with a strong people and management foundation with 14 years experience at IBM. She has applied this to the fast paced world of two start-up organizations which culminated in the executive position of a North American Professional Services and Customer Care organization at a large software firm. In addition to her business interests, Susan is active in the not-for profit community. She has vast board experience in the areas of strategic planning, communications, governance, development, leadership and fund raising. She is currently the Past Chair of a large independent private school in Toronto and is a volunteer with various organizations within Toronto.

Susan is fascinated by the potential of the individual to succeed. She brings a combination of personal experience, leadership models and formal training into her coaching practice and facilitation. Her passion for people and their ability to maximize their potential by realizing their creative goals is demonstrated in her work with clients. Susan’s personal mission is to tap into her client’s towering strengths and inspire high potential Executives and Managers to embrace and excel in purposeful leadership, in and out of the office.

Core Competencies

• Executive Coaching
• New Leader Integration
• Emerging Leaders
• Conflict Resolution Management
• Project Management
• Change Management
• Sales Management
• Strategic Planning

Human Resources Disciplines

• Leadership Development
• Team Development
• Group Facilitation
• Career Transition
• Work/Life Balance

Academic & Professional Accreditations

• Honors Business Administration, The Ivy School of Business
• Executive MBA, Harvard University
• Co-Active Coaching, Coaches Training Institute
• Relationship & Systems Coaching, Coaches Training Institute
• International Coaching Federation
• Certified in Facet5™ Personality Assessments
• Accreditation in EI360 and Decision Dynamics