The Felix network comprises of a broad portfolio of seasoned consultants, coaches and leaders. Our experts come to us from both the private and public sectors, and with years of specialized experience. We have a diverse language base that's reflective of North America's global mosaic. Get to know our leadership team below.
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Jim has built successful companies over the past 15 years and in 2003, led the acquisition of his third company, Felix® Global Corp. He now takes the lead role in the company's strategic growth and development. With a background in organization diagnostics, customer and employee research programs, designing and implementing organization effectiveness solutions and maximizing employee and customer value, Jim has helped financial services, professional services, manufacturers, retailers, hospitals and pharmaceutical companies function more effectively while fulfilling their strategic vision. Jim is a Certified Human Resources Professional and has completed the Richard Ivey School of Business course on Executive Development, Managing Human Resources. T: 416.645-2092 Art Filip
Having built HR teams from the ground up to support fast growing business environments, Art recognizes the critical importance HR plays within the organization. As such, he offers a balanced, risk weighted approach to finding solutions that ensure HR strategy aligns and supports the evolving business strategies. His expertise in this area includes consulting and coaching, career transition, succession planning, leadership development, change management and employee relations and engagement. Art's deep knowledge of talent management strategies, service analysis, organizational design and high performance cultures enable him to lead in the day to day operations Felix ® Global Corp. T: 416.512.7244 ext. 251 Robin Dines
More than 22 years with TD Bank Financial Group has seen Robin hold the roles of Senior Vice President in Corporate Human Resources, Commercial Banking, the Merger Office and Operational Risk. This expertise, coupled with her strategic thinking, business acumen, problem solving abilities and expertise in change implementation has garnered Robin a strong reputation for building and managing teams in challenging circumstances to meet business goals. Yet it is not simply Robin's skills in leadership development, succession planning, mergers/acquisition integration and employee engagement that Felix clients benefit from; Robin's adherence to respecting each person's individuality has also been a key driving factor in her success. Robin has completed the Queens Executive Program and is a Certified Stress & Wellness Consultant (Canadian Institute of Stress). T: 416.512.7244 ext. 294 Jeff Theeuwen
Upon joining Felix® Global Corp, Jeff managed relationships with many of Canada's Fortune 100 firm's headquartered Peel-Halton region. He has acted as a coach and career transition consultant to many senior managers across a variety of disciplines and industries, assisting with Change Management, Conflict Resolution and Recruitment and Selection, Contract Negotiations. In his current role, Jeff manages the firm's largest accounts, while providing HR consulting advice, counsel on Organizational Re-alignment, Recruitment & Selection strategies, Succession Planning models and methodologies and Executive Leadership development – all in order to help corporations realize their business goals. T: 416.512.7244 ext 260 Lizz Pellet
Lizz founded Emerge International in 1996 as a management consulting firm dedicated to assisting organizations in assessing, diagnosing and transforming an organization's employment brand and culture to increase the ROI of recruitment and retention. In 2001, Lizz pioneered the development of the Cultural Health Indicator™ (CHI), a validated organizational culture diagnostic instrument that is available in 8 languages. In 2007, she introduced the Brand Enhancer, a comprehensive solution that assesses employment brand, use of social media and sustainability in the context of organizational culture. T: 714.602.9897 Pam Ford
Always a team player, Pam has the ability to develop solutions that bring all of a firm's resources to bear on a client's needs, issues and best interests. Most recently Ms. Ford has been building her leadership skills through the development of her own business which continues successfully today. As Felix continues to grow and enhance its support, services and tools, we actively recruited Pam to join us and bring her commitment, energy and to support Felix clients who are managing change, building teams and identifying opportunities to provide realistic and meaningful solutions to their business needs. T: 416-729-3672 |
John Higgins
To his credit, John has successfully built a business through a 4 year cycle, consolidated and re-aligned major business operations to deliver against challenging R.O.E. and R.O.I. targets while significantly improving employee and customer experiences, has led an impressive number of mergers and acquisitions, and has aligned strategies, projects, initiatives and teams across an enterprise to successfully reposition it in the North American and UK markets. John's expertise runs deep in compensation/recognition, HR outsourcing, succession planning, employee relations, retention/termination, employee engagement and business transition. John is a Certified Human Resources Professional, is a member of the Association of Career Professionals Inc, is a Certified Facilitator and has completed the Executive Human Resources Program at Queens University. T: 905.947.4250 Dustin Graham
For the past 3 years, Dustin has been the resident product and service expert for Felix's entire suite of assessment and measurement tools. In this role, he has been responsible for the development and implementation of large scale customer programs to ensure effective and efficient delivery of services for our clients. Specifically, Dustin managed all customer projects/programs related to assessment and measurement while drawing on his deep expertise in problem solving, decision making, program implementation, research and analysis, and performance management. Dustin was also tasked with improving the various systems and procedures throughout the entire Felix Global network. Dustin's role at Felix has evolved into relationship management and business development. In this capacity, Dustin will leverage his depth of industry knowledge to manage some of the firm's most valuable accounts and provide superior talent management solutions to help these companies achieve their specific business objectives. Sonia Strimban Sonia adds an innovative and energetic approach to the Business Solutions team in pursuit of new opportunities. Harnessing a background in client relations, communications and project coordination, Sonia manages relationships with a personal touch and commitment. Through needs analysis and client collaboration, Sonia customizes talent management solutions that deliver sustainable results! To date, her portfolio spans the financial services, health-care and non-profit sector. A team player, Sonia contributes to cross-functional initiatives, including marketing, public relations, research, and program development. Sonia's previous successes as a Business Development Officer have included landmark contracts with institutional, corporate and government organizations, and the launch of an Ottawa office. Dedicated to giving back, Sonia is a Member of the Career Development Committee with Dress for Success, a charitable organization promoting the economic independence of disadvantaged women; and a Member of the Volunteer Communications Committee at the Art Gallery of Ontario. Sonia holds a Master of Arts degree from York University, accreditation in Facet5 Personality Assessments and is a Certified Professional Resume Writer. T: 416.512.7244 ext. 226 Laurie Melissen
An Honours graduate in Business Administration and currently working towards her Marketing Communications, Sales Solutions and Strategies designation, Laurie provides expertise in research & analysis, technical skills, project management and time management. Laurie brings to her role, experience managing the office of a private investment banking firm, where she supported 5 partners/leaders in a fast paced environment, while working to tight deadlines. Laurie participates on all project initiatives as part of the build team across all major business groups, and has been instrumental in supporting the company's growth strategy over the past several years. T: 416.512.7244 ext. 438
Throughout her career, Susan has worked within the manufacturing, service, not-for-profit and professional services industries. Her superior people management skills have led her to positions managing teams of people reporting in to her. Susan has played a key role in many successful acquisitions, mergers, sales of businesses and IPOs, and as such, is often consulted on financial ramifications of Felix clients who are ongoing significant changes in business structure. T: 416.512-7244 ext 223 |
John J. Butler
John's hallmark is his ability to successfully deliver leading edge, client-centric solutions while coaching very large, diverse teams through personal and corporate change. John's career spans a series of progressively important positions, culminating in a leadership position of a $39 billion Term Investment line of business. It was in 1998 that John began to formally facilitate growth & development in leaders by increasing their self-awareness, while upholding his belief that personal and professional goals are inextricably linked. Along with executive coaching, John's strengths include: Strategic Planning, Change Management, Business Management, Learning Development & Delivery, Project management Leadership Development and Group Facilitation. John is a Fellow with the Institute of Canadian Bankers, a graduate of the Executive Program at Queen's University, and is both a CTA trained Professional Coach and a Certified Senior Advisor, CSA. T: 416.512.7244 ext. 266 Katie Gooder
Katie has experience of being a part of Corporate Governance and Business Development Committees in the Financial Industry community. As a result, Katie also brings experience in community involvement, board governance and an understanding of cooperative principles to the table. Katie is a member of Human Resources Professional Association of Ontario and is also certified in Facet5™ Personality Assessments. T: 416.512.7244 ext. 246 Reagan Forlenzo
In addition to the above experience, Reagan brings a strategic outlook, outstanding analytical skills, and keen attention to detail. She develops trusted relationships with business leaders and clients appreciate Reagan's positive attitude and her solution-focused approach to projects. She prides herself on creating customized talent management solutions for clients. T: 949.400.6046 Teresa Gabriele
Teresa is continually developing and maintaining extensive technical/product knowledge on new additions to the suite of assessment tools that Felix® Global Corp offers. Teresa is committed to providing excellent support by working collaboratively with the Felix® Global team to continually exceed our customers' needs. T: 416.512.7244 ext. 200 Liz Spurrell
After completing her B.A Honours Degree and Post Graduate Certificate in Event Marketing from George Brown College, Liz gained experience as an Event Coordinator for various fundraising and corporate events in Toronto. Responsibilities included management of media relations, volunteer coordination and securing sponsorships. Drawing on her experiences, Liz provides customers with a high level of customer service combined with a strong ability to execute on their individual needs. Additionally, she is trained and accredited in the Facet5™ Personality Assessments. T: 416.512.7244 ext. 256 |
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Sample profile(s) of our 45+ COACHES and CONSULTANTS |
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COACHESMary Marcus Mary has more than 19 years experience working with organizations to develop systems and processes aimed at improving effectiveness and driving business results through their people. Her experience includes engagements across North America and Europe. Thoroughly bilingual in English and French, Mary specializes in assessing, selecting and developing talent. In her role as Coach and Facilitator, she assists key leaders in clarifying and translating their vision into actionable behaviours with accountable, measurable results. Mary's work has included the implementation of Balanced Scorecard, Employer of Choice initiatives, corporate development strategies and quality improvement. She has also conducted significant and relevant research related to generational differences in the workplace and mitigating the challenges that arise from these. Mary possesses her PhD in Industrial and Organizational Psychology and her MBA in Organizational Development/Organizational Behaviour; she is also a Certified Trainer in Facet5™ Personal Assessment Tools and a Certified Myers Briggs Type Indicator. T: 416.512.7244 ext. 241 Susan Richardson A senior executive in the field for more than 25 years, Susan's experience spans the information technology, insurance, finance, telecommunications and software industries. Her diverse competencies include Coaching, New Leader Integration, Conflict Resolution Management, Change Management and Strategic Planning. Susan's strong background in people and management, coupled with her expertise in Leadership Development, Teambuilding and Group Facilitation, provided a solid foundation for 14 years with IBM, integral roles within two-start ups, and an executive position at a large software organization. Susan's Academic and Industry Accreditations are equally impressive: she holds an Executive MBA from Harvard University, has completed the Co-Active Coaching and Relationship & Systems Coaching courses from Coaches Training Institute, and is accredited by the International Coaching Federation. Susan is also certified to use Facet5™ assessment tools. Equally active in the not-for-profit community, Susan has vast Board experience in the areas of strategic planning, communications, governance, development, leadership and fundraising. She is also current Chair of a large independent private school and volunteers with various organizations in Toronto. T: 416-512-7244 ext. 272 Loretta White Loretta has 15 years experience working with leaders at all levels in industries including consumer products and services, technology, manufacturing and transportation. As a strategic Human Resources Leader, she has led many initiatives in Employee Engagement, Workforce Realignment, Performance Management, Conflict Resolution Talent Management and Leadership Development. Loretta is known to drive strategic solutions by balancing her theoretical and academic knowledge with extensive professional experience. The design and deployment of a global coach training program targeting employee engagement and performance within a large multinational organization is a key example. Loretta's academic and industry accreditations are equally impressive: she holds her MA in Industrial Relations from University of Toronto, her BSc (Honours) Psychology, her Coaching Certification from Adler International Learning, and is both a Member of the Human Resources Professional Association of Ontario and The International Coaching Federation. Beyond her coaching practice, Loretta volunteers to mentor graduates of the Masters of Industrial Relations and Human Resources program at the University of Toronto. T: 416.512.7244 ext. 437 |
CONSULTANTSJanice has broad HR and administrative experience spanning 20 years within the financial services and educational sectors. Her key areas of expertise include diversity, talent and performance management; she is also extremely well versed in recruitment and staffing, mentoring and group facilitation. A bilingual consultant, Janice has provided HR counsel to multi-functional heads and line managers across a number of businesses. She has also led due diligence and employee transitions related to outsourcing, diversity training and the implementation of talent management tools. Deep knowledge of recruitment and staffing, mentoring, group facilitation and HR planning round off Janice's significant expertise. Janice is a Certified Human Resources Professional (CHRP), holds her certificate in HR Management and is certified to administer Facet5™ as a psychometric tool. She is also involved in the Big Brothers/Big Sisters of Halton and is a Mississauga Life Centre Board Member. T: 416.512.7244 ext. 288 Maggie Driscoll Maggie's ability to energize others has been key to the diversified, professional roles she has undertaken in her more than 25 year career. Maggie brings to her role extensive experience conducting training sessions, leading large recruitment initiatives, investigating Human Rights allegations and coaching employees in workplace behaviour and performance issues. Maggie possesses an MA and PhD in Early English and Linguistics from Birmingham University (UK), Certifications in Adult Training, Predictive Index & Fact5™: Interpretation, a Diploma in Advanced Alternative Dispute Resolution and has completed the Partners, Directors and Officers Examination by the Canadian Securities Institute. T: 416.512.7244 ext. 276 Heather L.A. MacNeil Heather is a results-driven Human Resources professional with over 30 years of progressive corporate experience. A passionate leader of change and a highly effective communicator and facilitator, Heather has broad coaching and leadership experience in both the corporate and charitable/community worlds. She is especially well versed in providing personalized support to individuals in transition and has established an excellent reputation for delivering client focused transition solutions and strategies. A strategic thinker, Heather has supported corporate clients on all aspects of Human Resources and brings to her Felix® role expertise in Career Development, Training Development, Learning and Facilitation, Reward and Recognition, Talent Management and Workforce Planning, Organizational Design and Call Centre Planning and Management. As well, Heather is certified in the use of Facet5™ as a psychometric tool. Giving back to her community is very important to Heather. She currently sits on the Board of the Alzheimer Society of Ontario; Heather also mentors students at Dalhousie, Ryerson and McMaster Universities on an ongoing basis. T: 905.848.5044 Karen MacRobie Karen's professional experience includes an extensive background in the financial service industry, where she specialized in Recruitment, Training & Development and Career Transition. Her expertise is not just limited to the financial services sector however; Karen has also provided career transition services within the insurance, pharmaceutical, manufacturing and packaged goods industries over the course of her career. In addition, Karen spent 5+ years in Career Consulting as an independent consultant, prior to joining Felix®. Karen's skill set is varied and runs deep. She has provided in house training, group facilitation and consulting services in the areas of Change Management, Organizational Effectiveness, Workforce Re-alignment, Sales & Performance Management, Leadership Development and Customer Satisfaction, to name just a few. Karen holds an HR Management Certificate, a CHRP designation and her Certificate of Human Resources Management (University of Toronto). She is also certified to administer Myers Briggs Type Indicator and the Strong Interest Inventory by Psychometrics Canada. Karen serves on the Board of Directors for the Human Resources Professionals of York Region. T: 905.947.0810 April has broad HR experience spanning over 20 years within the financial (banking and insurance) and health services (hospital) sectors, including 6+ years in Career Transition Consulting. Over this time, April has successfully managed and implemented many HR projects, including Pay Equity/Job Evaluation, Employment Equity and the expansion of a call centre within a major financial institution. Her accomplishments have resulted in many recognition and team awards. April's key areas of expertise include recruitment, equity & diversity, employee relations and training and development. She is equally well versed in coaching, workforce planning, strategic planning and group facilitation. A Certified Human Resources Professional, April also holds her C.P.M. from Ryerson University; has completed the HR Management Program from Queen's University and has her accreditation in Facet5™ evaluations. T: 416.512-7244 ext 221 |
QUEBEC REGIONYves Bourdua Fluently bilingual in both English and French, Yves' senior executive experience spans an impressive 20 years at multinational pharmaceutical corporations and in Human Resources consulting roles. An active member of the Management Team, Yves brings a wide range of business expertise to the table, including general management, marketing, sales, strategic planning and Human Resources. Since joining Felix Global Corp® in 1995, Yves has been involved in an array of change management initiatives, restructuring, employee coaching and leadership development. In addition to possessing his MBA, Yves is a graduate of the Executive Marketing Program at University of Western Ontario; he has also completed specialized courses at The Coaches Training Institute, Strategic Planning through ISO Group, and Leadership Through People Skills, Communicate Courses. T: 514.843.0002 EASTERN & NORTHERN ONTARIO REGIONPhilip C. Wilson, CHRP, SHRP Phil gained twenty-five years progressively responsible experience in the HR field. He has experience coaching executives and facilitating strategic planning. He provided Global Leadership as Vice President H.R. at Corel in his last role. As Senior Vice President of Shared Services, H.R. at CIBC Phil led a global, team of HR professionals responsible for CIBC's Leadership & Training, Organizational Development, Talent Management, Global Recruitment Strategies, and Business Process Outsourcing. Phil sponsored the successful implementation of PeopleSoft across CIBC. He also headed the HR function of CIBC World Markets, Canada. Prior to joining CIBC in 1994, Phil spent 11 years with Northern Telecom in global strategic and operational HR roles within North America and Europe. Phil began his career in H.R. with CAE Electronics, Montreal. He graduated from McGill University with a major degree in industrial relations and a minor in economics. In the August 2006 publication of HR Professional magazine Phil was selected as one of 5 Stars of HR Innovation in Canada. He was the recipient of the Human Resource Professional Leadership Award 2005 in recognition of a leading senior human resources professional contributing to the advancement of the H.R. profession, through demonstration in their work of strong linkages between corporate strategies, HR initiatives, policies and procedures. In 2004 Phil was honored with the Shared Services Leader Award. He is a founding board member of the Greater Toronto Human Resources Professional Association, a chapter of the HRPA. Phil serves as a board director on the HRPA and Chairs the Governance & Nominating Committee. He volunteered on the board of the York University Human Resources Advisory Council and in this capacity he also chaired the York University H.R. Research Committee). He served on the York University Atkinson Management School Dean's Advisory Board. Phil is a guest lecturer for the Masters Human Resources Program at York University as well as Carleton University. He is active on the board of Career Edge and is past Chair of it's Human Resources Committee. T: 613.831.2234 MANITOBA & SASKATCHEWAN REGIONDenise Zaporzan Denise has more than 20 years of management, financial and strategic planning, instructing, facilitating and consulting experience in both the private and public sectors. During much of this time, Denise held a senior management role in an aggressive manufacturing setting, followed by the position of CFO at a brewing company, where she was instrumental in the strategic planning and integration of two brewing companies. Most recently, Denise has been providing consulting services in Strategic Planning, Coaching and Leadership, Finance and Process Management, and Marketing and HR Development to business owners and managers in the manufacturing, retail and financial services industries. Upon receiving her CMA designation, Denise became a co-moderator/facilitator in the Society of Management Accountant's Strategic Leadership Program. She is also certified in the use of the Facet5™ Personality Assessment Tool. A past member of the Audit Committee and Director of the Board for the Canadian Cancer Society, Denise also volunteers at two local private schools. T: 204.487.7204
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Jim is a seasoned entrepreneur and experienced corporate executive with an impressive track record in acquisitions, divestitures and building long term relationships within many top organizations in Canada and the United States. Prior to taking the helm at Felix®, Jim was President of Organizational Studies Inc.; after helping build the company's Canadian, South American and US offices, he then orchestrated its acquisition by Carlson Marketing Group in 2002.
Art is well known for providing broad based strategic HR leadership in both the line and corporate arenas. He brings to his role extensive financial business acumen and 30 years experience in executive Human Resources and lines of business at one of Canada's leading financial institutions.
Robin has over 25 years of business experience that spans a broad range of business lines and corporate levels within the financial services sector. As well, her latest foray as owner/operator in the hospitality industry has given her tremendous insight into the challenges of building small and medium sized businesses.
With more than 15 years experience as a Senior Manager, Jeff has assumed a host of leadership roles in both the private and public sectors. His business background includes Director of Human Resource Development Canada, where he developed and implemented strategic and operational plans to address regional labour market needs. He co-founded and managed the finance and operations of a management consulting firm, which quickly grew to expand into Toronto, Chicago, New York, Bogota and Colombia.
Lizz, a Fellow from Johns Hopkins University, a well known thought leader in Talent Management. Lizz is the author of 
Pam joins Felix Global Corp having spent 24 years in the securities industry at 
John's 30+ year career history includes progressive responsibilities within the public, financial services, insurance and not-for-profit sectors. His diversified background and cultural adaptability is evident in the leadership positions he has held in high change environments.
Dustin joined Felix Global Corp with an extensive background in psychological research and one-to-one counseling within the healthcare sector.
As Account Manager at Felix® Global Corp, Laurie works closely with the Client Services team overseeing the overall management of customer, client and consultant coordination, while ensuring that customer engagement is of the highest standards.
A veteran with spreadsheets, Susan has been in the accounting field for well over 35 years; 12 of these were spent in public accounting, working with a variety of clients.
John has over 25 years of diverse senior management experience in line management, staff and consulting roles within the financial services arena. His diverse areas of expertise include marketing, product management & innovation, IT strategy consulting, strategic planning, sales and e-business.
Detail oriented and customer focused, Katie is responsible for overall staffing coordination, team coordination and customer support. As a graduate of the McMaster University and Durham College, post graduate Human Resources Management program, 
Reagan is a subject matter expert in cultural due diligence, organizational culture, large scale cultural transformation, change management, and survey methodology. Reagan graduated magna cum laude from California State University, Chico with an emphasis in Human Resource Management and has extensive experience in the non-profit, government and small business sectors.
Teresa works extensively on customer related projects associated with Felix® Global Corp's suite of assessment tools, including 360 (degree sign) and Facet5™. In her daily role, Teresa provides ongoing technical and program support to clients, while delivering against tight timeframes. Her expert computer skills allow Teresa to easily take on the lead role in conducting training for clients and internal staff on the techno logy and administrative side of each of our tools.
Liz's collaborative working style, attention to detail and customer focused approach makes her a key contributor to the Felix Global team. As lead Program Coordinator, Liz has the responsibility of coordinating, organizing and delivering on key activities and projects supporting the TLP annual business plan. On a daily basis, Liz works closely with corporate customers, clients and internal consultants to ensure programs are delivered accurately while consistently exceeding expectations.