Maryann is an industrial/organizational psychologist specializing in strategic initiatives and measurement. She has practiced both as an independent consultant and with international human resource management firms, assisting senior executives with the design and implementation of corporate-wide programs. Her work over the past 15 years, in both Canada and the United States, has focused on the development of strategies to increase employee attraction and retention, and raise levels of competency within organizations. She has developed a variety of tools and methodologies for root cause analysis and gap analysis, working extensively with employee surveys, audits, and competency assessments to effectively plan and implement organizational change. Recently she has been providing consultation to employers on supply and demand staffing models, and on regional strategies to close competency gaps and the consequent gap between workforce development and economic growth.
Dr. Fraboni's background positions her uniquely for an understanding of the key performance indicators that lead to customer loyalty and financial success. She established herself as an expert in the area of measurement and competency development, authoring over 28 publications in accredited journals, contributing expertise to the world's leading, published assessment tools and speaking at numerous international conferences. Her hallmark work in business strategy is focused on moving the employee-customer-profit chain to increase shareholder value and regional economic growth.
Dr. Fraboni obtained her Ph.D. in measurement and industrial/organizational psychology at The University of Western Ontario where she taught for five years at both the undergraduate and graduate level. She maintains her professional involvement with research and development by a continued collaboration with experts in this field. Her recent work in workforce development has focused on this service industry (call center). In 2003 she own national acclaim from US Department of Labor and the American Association for Community Colleges for Call center/Customer Service assessment and training.
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